Shipping policy
SHIPPING POLICY
Last updated: August 24, 2026
Meigo Skin Glow provides the following shipping terms so customers can understand the applicable processing time, delivery services, charges, and procedures before completing an order.
1. U.S. Delivery Area
We currently accept orders for delivery to eligible addresses within the United States only. International shipping is not available at this time.
Delivery to Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses may be subject to carrier restrictions or longer transit periods. Express Shipping may not be available for every destination. The delivery services available for an order will be displayed at checkout.
2. Order Preparation Time
Orders are generally prepared for shipment within 1–2 business days after payment and order verification.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed during weekends or holidays will begin processing on the following business day.
Processing time is separate from carrier transit time. Express Shipping does not shorten the standard 1–2-business-day preparation period.
3. Shipping Rates and Transit Times
Standard Shipping — Orders from $0.00 to $69.99
Estimated transit time: 3–5 business days
Shipping fee: $8.00 USD
Standard Shipping — Orders of $70.00 USD or more
Estimated transit time: 3–5 business days
Shipping fee: Free
Express Shipping — Eligible U.S. orders
Estimated transit time: 2–3 business days
Shipping fee: $15.00 USD
Free-shipping eligibility is based on the qualifying merchandise subtotal after discounts and before taxes or shipping charges.
Customers may review the eligible delivery method, shipping fee, and estimated transit time before submitting payment.
4. Estimated Total Delivery Period
After including processing time, estimated total delivery periods are:
Standard Shipping: 4–7 business days
Express Shipping: 3–5 business days
These timeframes are estimates and are not guaranteed arrival dates. Delivery may be affected by holidays, weather, carrier interruptions, emergencies, high seasonal volume, or circumstances outside our reasonable control.
5. Shipment Confirmation and Tracking
An order confirmation will be sent after checkout. Once the order has been dispatched, a separate shipping confirmation with available tracking information will be emailed to the customer.
Tracking may take up to 48 hours to become active after the carrier accepts the package. Some orders may be sent in separate shipments because of inventory or fulfillment arrangements. Multiple packages may have different tracking numbers and delivery dates.
6. Accurate Delivery Information
Customers are responsible for entering a complete and correct shipping address, including any required apartment, suite, unit, building, or access information.
Please contact Meigo Skin Glow promptly if an address correction is required. We will make a reasonable effort to update the information before fulfillment begins, but changes cannot be guaranteed once the order has entered processing or shipment.
Except when the issue was caused by our error or where applicable law provides otherwise, we are not responsible for delays or returned packages caused by incomplete or inaccurate customer-provided information.
7. Order Changes and Cancellations
Requests to change or cancel an order should be submitted as soon as possible. Once an order enters fulfillment or has been transferred to the carrier, we may be unable to modify or cancel it.
This limitation does not affect any cancellation or refund right provided by applicable consumer law, including rights associated with an unexpected shipping delay.
8. Inability to Ship on Time
If we learn that an order cannot be shipped within the stated timeframe, we will notify the customer and provide a revised shipping date when reasonably available.
The customer may consent to the revised date or cancel the affected order and receive a full and prompt refund to the original payment method. If applicable law requires consent to the delay and consent cannot be obtained, we will cancel and refund the unshipped order.
Meigo Skin Glow will not substitute a materially different product without the customer’s agreement.
9. Delayed or Lost Shipments
After a package is accepted by the carrier, its progress may be affected by carrier network conditions, severe weather, transportation problems, or other external events.
If tracking has not updated for an unusual period or a shipment appears to be lost, please contact us with the order number. We will review the shipment information and assist with an available carrier investigation or claim. Carrier resolution times may vary.
10. Package Marked Delivered but Not Found
If the carrier marks a package as delivered but it cannot be located, customers should:
Verify the delivery address shown in the order confirmation.
Check the mailbox, parcel locker, entrances, porch, and other secure locations.
Ask household members, neighbors, reception staff, or building management.
Allow a short period in case the carrier completed the delivery scan before the actual drop-off.
Contact the carrier and Meigo Skin Glow promptly if the package remains missing.
We will provide reasonable assistance with the carrier investigation and review the available resolution based on the circumstances and applicable law.
11. Damaged, Incorrect, or Missing Merchandise
Customers should inspect their order after delivery. If merchandise is damaged, incorrect, or missing, please contact us promptly and provide the order number, a description of the problem, and clear photographs when applicable.
Please keep the item, shipping label, carton, and original packaging until the review is complete. Depending on the findings, we may provide a replacement, reshipment, refund, or another appropriate remedy under our Return and Refund Policy and applicable law.
12. Returned or Undeliverable Packages
A package may be returned to us because of an inaccurate address, refused delivery, an unclaimed shipment, or repeated unsuccessful delivery attempts.
If an order is returned, we will contact the customer regarding the available reshipment or refund options. Reasonable reshipping costs may apply when the return resulted from customer-provided information or failure to accept delivery. These costs will not apply when the return was caused by our error or where prohibited by law.
13. Taxes and Checkout Charges
Applicable sales taxes, including taxes on shipping or delivery charges where legally required, are calculated and displayed at checkout.
Customers can review the merchandise subtotal, separately displayed shipping fee, applicable taxes, and final order total before completing payment.
14. Return and Refund Terms
This Shipping Policy covers order processing and delivery. Product return eligibility, exchanges, and standard refund procedures are governed by the Return and Refund Policy published on our website.
If any provision of this policy conflicts with a consumer right that cannot legally be waived, applicable federal or state law will control.
15. Contact Information
For assistance with an order, tracking number, or delivery issue, please contact:
Trade name: Meigo Skin Glow
Email: [support@meigoskin.net]
Address: 2501 G Figueroa Ave #8, Calexico, CA 92231, United States
Phone: +1 (760) 890-5055